How To Delegate Tasks To Staff:
Reluctance is normal, but delegation is the only way to realize optimal and productive results within your practice. You should not consider delegation as a form of dumping tasks on others; instead it should be seen as a way to make the entire practice run more cohesively and free your time for important tasks that only you can handle. Your job descriptions should be the most detailed, because you are trained and educated for specific tasks.
Don’t ask your staff to do something and then immediately retreat to other tasks. Instead, your staff should be trained before they are asked to do any new job tasks. This will make them feel more comfortable and decrease your apprehension, but it will also make them more efficient and productive in their new job assignment. By training and assessing tasks, you will be setting benchmarks that can be evaluated. This will ensure that your practice is running at full capacity. Feedback is the most important aspect of delegation and is your tool, when training your staff.
It can also be advantageous to reevaluate practice protocol when similar situations persistently arise. For example, if the receptionist is constantly running schedule changes by you, this will only decrease your efficiency and take time away from potential patients. Why not put in place acceptable protocol that can be used, which will allow your receptionist to make quick decisions and avoid interrupting your work. This will make it easier on everyone, including the patient.
Practice management is an intricate concept, but the key to unlocking time secrets in your practice starts with a better-trained staff.